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SCENARIO DESIGN / 03

Physical interaction: the rhythm of a responsive space

The on-site question

Simultaneous changes to lights, screens and service prompts can overwhelm visitors. Spatial interaction needs a hierarchy: begin with a subtle cue, then let approach or deliberate choice reveal deeper content.

Interaction & system design

Use four exhibition states: idle, attract, explain and exit. Define response intensity, continuation conditions and exit behavior for each. Coordinate devices around the same event while retaining individual shutdown and manual override controls.

Validation approach

  1. Use storyboards to define what users see and hear in every state.
  2. Compare responses to passing through and sustained presence.
  3. Test whether content and lighting return smoothly to idle after departure.
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DEPLOYMENT PLAYBOOK

The exhibition experience, end to end

Design responses around an anonymous visitor's journey: passing, approaching, staying and leaving. Remain quiet at a distance, offer a brief cue within an interest zone, and reveal deeper content after sustained engagement. Use shared content for groups so individual movements do not repeatedly seize the screen.

Delivery stages & outputs

StageWhat to recordWhat to check
Experience scriptApproach, dwell, departure, simultaneous visitorsContinuous content transitions
On-site integrationAudio coverage, screen viewing angles, ambient brightnessContent remains readable and easy to exit
Operational handoverContent updates, zone closure, fault recoveryOperators can resolve common issues independently

Exception handling & manual override

Stop automatic rules that depend on an offline device while retaining baseline lighting and manual controls. Give manual overrides explicit priority and recheck device connectivity before restoring automation. Log false, repeated and missed triggers separately rather than masking zone configuration issues with increased sensitivity.

Delivery checklist

  • Zone and device inventory: location, purpose, connection method and maintenance owner.
  • Coordination rules: triggers, cooldowns, priorities and cancellation conditions.
  • Acceptance records: normal flows, exceptions and human takeover replays.
  • Operations manual: inspections, configuration backups, content updates and fault rollback.